NexTrust lives and breathes eStatements. Where some companies are pursuing eStatements as an afterthought or as a tertiary source of revenue, NexTrust's singular focus is on eStatements. And right now, you can sign up as a NexTrust Reseller for no cost. It is a no risk proposition to give them a try (see the Special Offers Page). I am confident after speaking with several resellers who sell their eStatements services, that your clients will thank you for becoming a NexTrust Reseller and for introducing them to NexTrust.

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Excerpts from a conversation at Gandolfo’s Sandwich Shoppe with NexTrust’s President and Co-Founder Tyler Walton on 11.29.04

 

KB  Hi Tyler, thanks for meeting with me.  So tell me about Tyler Walton and Blake Jensen – what are your backgrounds?

TW  Financial Services and Healthcare.  Prior to launching NexTrust I spent 13 years with Fidelity Investments in various sales, marketing, and client service individual and executive roles.  Blake spent 18 years in information systems roles with leading Healthcare companies including Intermountain Healthcare and most recently as CIO with Fletcher Allen.  We benefit from our collective experience.

KB  How did you guys get started in the eStatement Business?

TW  With ePayments.  Yes, our first model focused on enabling Small Businesses to improve efficiencies through patient payment automation tools.  Yet, while building our ePayment business we were surprised to learn how many practices still generated their patient statements in-house.  Sensing a need to walk before they can run we shifted our focus toward helping practices solve this more pressing business problem by creating a breakthrough outsourcing patient statement service. 

KB  So tell me about the services you offer.

TW  We are an eStatement focused company.  Outsourcing is based on the premise of obtaining specialization and economies of scale.  It’s hard to be good at everything.  Our industry Best Total Value eStatement service is achieved through specialization and disciplined focus.  Over 10,000,000 statements a month are printed and mailed through our regional processing centers in Richmond VA, Atlanta GA, and Phoenix AZ.  By specializing we have been able to achieve a 100% mailing accuracy during the past 4 years.  That is, we have not mis-mailed a single statement during this time period.

KB  That's amazing, not a single error.  Okay, what are, in your opinion, the biggest benefits to using NexTrust?

TW  Every good outsource vendor will save practices time and money.  4-5 hour monthly office jobs become 4-5 minute jobs with reduced errors, better quality statements, and less cost.  NexTrust goes well beyond just doing the basic statements well for less money.  We offer the most advanced statement design in the industry.  It provides resellers with amazing customization control of the content.  The design includes 3 levels of custom messaging to take advantage of the most widely read communication medium between the practice and patient.  And our professionally designed eStatements efficiently and effectively communicates the practice’s billing information in a visually pleasing manner.

We also add important features which increase staff and patient satisfaction and improve operational efficiency.  Let me share a couple examples with you:  eVIEW enables Customer Service Representatives (CSRs) to see the exact eStatements online which were mailed and received by their patients.  This ability to for the CSR and patient to be literally “on the same page” enables CSRs to more efficiently and accurately understand and resolve patient billing inquiries.  The CSRs love it because they can do a better job of satisfying patient requests.  Another popular, unique advantage to working with NexTrust is gaining access to FASTforward, an institutional patient address update solution licensed by the US Postal Service.  FASTforward economically updates known address changes prior to printing for on-time first-time delivery and then reports the change back to the practice so they can update their patient’s address.

KB  As a reseller, why would I want to do business with NexTrust?

TW  Two reasons.

1^st - We built our distribution model based on the requests of leading resellers to meet their needs.  Resellers can add significant recurring revenue to the bottom line while saving their client practices time and money and giving them a better quality product than they have ever had.  We support Resellers with training, marketing, an easy online signup wizard, and phone and email support. 

2^{nd –} We give Resellers diversified control over their revenue.  We hear too often from the Reseller that hitched his/her whole business to a single software company’s product only to later have the software company switch to an internally sold product leaving the Reseller out in the cold with hardly a thank you.  By using NexTrust’s independent eStatement service Resellers gain a separate and important product and link to their client base.  Resellers can avoid the risks of losing their business because of a single software company’s changed sales model by diversifying their revenue stream across multiple, industry leading solutions.

KB  What would some of your current medical eStatement customers say about NexTrust?

TW  Kevin, you have the microphone and note pad, let’s get you in touch with them and have you record their responses.  In the mean time I’ll share a recent response from one of early adopters that saw our initial warts and can compare us to a previous service he had used: 

"I have had the pleasure of working with NexTrust for my electronic statements. I decided to switch to NexTrust for the cost savings from my previous vendor & the ease of sending statements thru their website. I made the right decision.  Their president, Tyler Walton, has been very accommodating and has bent over backwards making their statements fit to my medical software, listening to my suggestions and offering suggestions to make a quality product." -- Jack Burgin, Practice Administrator, A Step Ahead Foot & Ankle Center, Fort Collins, Colorado

TW  Kevin, your readers may also find it interesting to understand that they have access to the founders and owners of NexTrust.  As Jack noted above, Blake and I are personally engaged in growing and developing our reseller distribution.  We solicit, listen, and act upon reseller feedback.  I guess we haven’t gotten too big to forget who breathes life into our business.

KB  Thanks Tyler.  I appreciate the insights.  I will pass the information onto our readership.  I really believe that you are a company that medical software resellers need to know about.  And by the way...  Great sandwich!

TW  Great Sandwich!